Safety alert

Afore offers standard factory warranty which is valid 5 years from the  date of  installation and no more than 5 and a half years from the delivery date from Afore.

1.Product Quality Standards and Warranty

1.1 Afore inverters comply with local safety regulations related to the national grid and grid standards.

1.2 The inverter warranty is decided by Afore and its distributor.

1.3 Spare parts warranty is valid 3 months (beginning from  the date of shipment), during the warranty period, Afore is responsible for the replacement.

1.4 After  the  products leaving  the  factory, the  appearance  damage (scratches,  rust, chemical  damage)  is beyond warranty.

2.Warranty Exceptions

2.1 Damage or lose to inverter or accessory caused by logistics.

2.2 Inverter  failure caused by  non-compliance with  national utility grid  standard    which  lead to eg.  abnormal grid voltage, grid frequency etc.

2.3 Inverter malfunction or damage caused by non-professional or non-qualified personnel.

2.4 Failure to observe the user manual, the installation guide, and the maintenance regulations.

2.5 Remove or damage warranty seal.

2.6 Change or remove specification label, serial number (SN).

2.7 Product  malfunction or  damage  due to  disobey to  relevant laws  and regulations  or technical  requirements in power plant design, construction or installation works.

2.8 Solar panels’ input parameters exceed the inverter’s allowed range.

2.9 Product malfunction or damage due to installation on movable device or in vibration occasions.

2.10 Failure or damage caused by corrosion, lightning and other natural damage or force majeure.

2.11 Unauthorized alteration or disassembly of the product.

2.13 Low electricity generation   because  of inverter self-protection caused by environmental reasons (such as the installation environment, natural environment, grid environment, etc.) is not a quality problem.

3.Repair and Replacement

3.1 When a  failure occurs, the user should  check and record from  the screen display the error  code, DC voltage, AC voltage data or phenomena ect., then contact your local dealer. 

3.2  When the dealer or Afore confirm that it is the product quality problem , PCB/components or the whole faulty  product will be replaced.

3.3 For  the product  has been  replaced or  repaired, the  remaining warranty  entitlement will  be transferred  to the replacement or repaired device.

3.4  Afore  is only  responsible  for  the  company’s  products troubleshooting,  repair  and  replacement,  but  doesn’t  assume any other  special damages, consequential damages, incidental damages (including  loss of profits, loss of goodwill,  loss of business reputation loss or delay, etc.).

3.5 This warranty does not affect the  customer’s enjoyment of any other rights laws and regulations relating to sales  of consumer goods provided for in the host country or region.

4.Service Contact

Customers  could  contact  local  dealer  or  distributor to  discuss  how  to  proceed.  Please  visit  www.aforenergy.com  for dealer/installer’s contact details. Of course, customers may also contact Afore headquarterif they need help or advice.

5. Force Majeure 

Force majeure  is not  artificially unavoidable and  insurmountable objective conditions.  In addition, it  is the  loss that even if the use of methods of prevention and attention, cannot prevent.

It includes the following:

a) earthquakes, floods, fires, storms and other natural disasters.
 b) war, invasion, blockade and other hostile armed actors.
c) revolution, rebellions, riots.
d) strike.
e) collection, prohibition, and other provisions of the government’s actions.
f) infectious diseases.
g) third-party negligence and wrongdoing which Manufacturers cannot control
h) others